Ticket Reseller Law Signed In U.S. As UK Launches Their Own Probe

(TeamRock) The British Government has launched an investigation into suspected breaches of consumer protection law in the online secondary tickets market. The move comes as the Better Online Ticket Sales (BOTS) Act was signed into law in the U.S., making it an offence across the entire country to use computer software to buy event tickets online.

The government's Competition And Markets Authority (CMA) says the investigation "follows concerns that people are not getting the full range of information required by law when buying tickets put up for resale."

The CMA will specifically look at if information is provided on who the seller is and any connections the seller may have with the platform or event organisers as well as whether there are any restrictions on the use of resold tickets which could result in the person being denied access to the event. It also want it to be clearer to the buyer where a seat is located in the venue.

Andrea Coscelli, the CMA's Acting Chief Executive, says: "A night out at a concert or a trip to a big match is something that millions of people look forward to. So it's important they know who they are buying from and whether there are any restrictions that could stop them using the ticket." Read more here.